Frequently Asked Questions
My success depends on providing an excellent and reliable customer service. I am a happy, cheery person so you can expect a friendly face when I knock on the door. Hopefully the answers below will help you but if you have any further questions please do not hesitate to contact me.
Are you CORGI or NICEIC registered?
No. However I can carry out many basic plumbing and electrical jobs and can advise you if you need to contact a specialist tradesman who I trust and can recommend if you have no one in mind.
What does the hourly rate include?
The Handyman hourly rate is for labour only. The price does not include parts or materials which you can supply or which I can source and charge for.
The Cleaner hourly rates includes standard cleaning products.
Do your prices include VAT?
No. I am not VAT registered so do not charge VAT.
How do I pay?
Payment is required on completion of the job. I accept payments by card, electronic transfer or cash.
Are you insured?
Yes – it is always better to be safe than sorry! I have Public Liability insurance for up to £1m against injury or damages caused as a result of my work. Hopefully it will never be needed!
What are your hours of business?
I’m available Monday to Friday 8.30 to 6pm. I occasionally do odd jobs outside these hours, give me a ring, I might be able to oblige.
Do you give me an appointment time?
Yes, I try my best to arrive within 15 minutes of an agreed time. Saying that, we all get delayed from time to time because things do not go as planned! If that is the case I will let you know as soon as possible.
Do you give free estimates?
Yes, I can usually give a fairly accurate estimate over the phone. This helps me to keep prices low! If, when I arrive to do the job, my estimate is obviously completely wrong as it will take either more or less time than estimated, then I will re-price the job and you can change your mind with no obligation.
What if I am not happy with your work?
In the unlikely event that you are not completely satisfied with my work please don’t hesitate to tell me immediately. My reputation is everything to me and I would not want to leave a customer unhappy.
Areas covered include:
Bridgeyate, Downend, Emersons Green, Fishponds, Frenchay, Hanham, Kingswood, Lyde Green, Mangotsfield
Soundwell, Staple Hill, Westerleigh
make | mend | maintain